Online filing is only half the job. Our field experts handle Physical Examination, Factory Stuffing, Sealing, and Out of Charge (OOC) directly at the docks.
Need help with a shipment stuck at customs?
We coordinate with the Shed Appraiser for physical verification of cargo. Our team ensures packages are opened, inspected, and repacked safely in the presence of Customs.
For exporters, we arrange GST officers for supervision of container stuffing at your factory premises, ensuring seamless sealing and movement.
We resolve queries from the Docks Appraiser and secure the Gate Pass for delivery after OOC (Out of Charge).
Guidance on One-Time Permission for Self-Sealing. We help you use RFID e-Seals to bypass port examination.
Coordination with FSSAI, Plant Quarantine, and Animal Quarantine departments for sampling and NOCs.
Arranging labour and equipment for stuffing at CFS for exporters who cannot stuff at factory.
A CHA is only as good as their presence at the port. We have dedicated field teams stationed at all major gateways to handle emergencies and ensure compliance.
Document verification and submission of Bill of Entry/Shipping Bill checklist.
Answering officer queries. Duty payment by client upon assessment.
Registration of goods at shed. Physical inspection by Shed Appraiser.
Out of Charge (Import) or Let Export Order (Export) granted in system.
Gate Pass generation and handing over cargo to transporter.
A bad CHA fills forms; a CloudDesk CHA protects your license.
In 2026, your "Officer" could be thousands of miles away. CloudDesk’s CHA team specializes in Online Query Resolution. When an officer in a different state flags your shipment, we provide the technical justification and digital documentation immediately to prevent the "Query Loop" that delays cargo by weeks.
If the Risk Management System (RMS) marks your cargo for "Physical Examination," our on-ground personnel at the port (Nhava Sheva, Mundra, Delhi, etc.) manage the Container De-stuffing & Inspection. We ensure the officer sees exactly what is declared, preventing unnecessary "Re-valuation" or "Mis-declaration" notes.
Customs duty depends entirely on the 8-digit HSN code. Our CHAs don't just take your word for it; we perform a Technical Mapping of your product specs to the Customs Tariff. This prevents the #1 cause of penalties: "Wrongful Claim of Exemption."
Customs now requires a rigorous KYC (Know Your Customer) process for every importer. CloudDesk manages your CHA Authorization on the ICEGATE portal, ensuring your "Form-N" and other legal authorizations are always updated and compliant with CBIC circulars.
Strictly speaking, a CHA's role ends at customs clearance. However, at EXIMINQ, we offer integrated services, meaning we can arrange the transporter to pick up goods once our CHA team clears them.
If your shipment is routed through the Green Channel (RMS), physical examination is waived. However, a CHA is still needed to register the goods at the shed and generate the OOC/Gate Pass.
It is a permission granted by Customs allowing exporters to pack containers at their own factory under the supervision of a Central Excise officer, rather than at the port. We help obtain this permission.
"• Freight Forwarder: Manages the transportation (booking the ship/plane). • CHA: Manages the legal clearance (filing the Bill of Entry/Shipping Bill and dealing with Customs Officers). CloudDesk provides both, ensuring your transport and clearance never clash."
Technically, an importer can clear their own goods if they pass the "Rule 6" exam, but 99% of businesses hire a licensed CHA because of the legal complexity and the requirement for a valid Customs Broker License.
A CHA holds a license for a specific "Customs Station" but can operate at other ports through "Form-C" registration. CloudDesk’s network covers all major Sea Ports, ICDs, and Airports in India.
Fees are usually structured as: (1) An Agency Commission (fixed or % of value), (2) Documentation Charges, and (3) Statutory Reimbursements (like port charges and duty). CloudDesk provides a transparent fee schedule with zero hidden markups on port expenses.
If Customs suspects the cargo doesn't match the documents, they order a physical check. The CHA must be present to open the packages, show the goods to the Inspector, and answer technical questions to get the "Out of Charge" (OOC).
Under the Customs Broker Licensing Regulations (CBLR), the CHA can lose their license for negligence. However, the Importer/Exporter is still legally responsible for the data filed. CloudDesk uses a "Double-Verification" system to ensure no filing happens without client approval.
You must log in to your ICEGATE profile and "Add" the CHA’s license number to your authorized list. This digital handshake is mandatory for them to file any documents on your behalf.
Yes. A good CHA (like CloudDesk) handles the post-clearance work, including following up on Duty Drawback status, IGST Refunds, and Refund of Security Deposits (like Special Additional Duty - SAD).